At Footprint Holidays we are happy to be members of the Travel Trust Association or TTA and hold a certificate of general membership, our TTA membership number is Q5057. Guests can verify our membership status by searching our company name or membership number on the TTA website which can be found by clicking on - verify membership
Your financial protection is importance to us, hence our membership in the Travel Trust Association, ensuring your payments and any travel arrangements you make with us 100% protected in the event of any supplier failure.
Who are the TTA?
The TTA is an independent travel industry body established in 1993 and operating ever since as an association for independent travel companies and professionals. Today the TTA has several hundred members and trade partners; their membership register consists of a range of Travel Agents, Tour Operators and Travel Organisers.
How does our membership of the TTA benefit you, the guest
Quality service and ethical practice - All TTA members must adhere to a strict Code of Conduct which requires their members to act responsibly and ensures that customers receive the best possible service.
- Trust Account: When you book with us your money is paid into our trust account which is controlled and administered by independent TTA trustees. We cannot remove that money without authorisation from the trustees. They ensure that your money remains in the account in order to pay the suppliers we have contracted for the holiday you have booked, or to be refunded to you in the event that we fail to supply your holiday.
- Guarantee: In addition, the TTA will back up our trust account with a financial guarantee of £11,000 per passenger. This means you will still be reimbursed if through fraud or dishonesty your money is not available in the trust account.
- Supplier Failure: The TTA will also insure us against the financial failure of our onward suppliers, including airlines. This means that where we have paid our suppliers in advance and they fail before supplying their services, the insurance monies enable us to pay for an alternative supplier or to refund you.
100% Financial Protection
As a member of the Travel Trust Association, we provide you with a 100% financial protection guarantee. Click here to find out more about the Travel Trust Association.
Complaints – In the event of a breakdown of communication or a serious disagreement between us and our customers the Travel Trust Association will act as an independent intermediary liaising between both parties